Emails from mastodon.social are paused

Resolved

Major outage

Started about 1 year agoJune 17, 2025Lasted 6 daysJune 17, 20251:50 PMJune 23, 20254:25 PMUTC

Updates

Resolved
June 23, 2025 at 4:25 PMUTC
Resolved
June 23, 2025 at 4:25 PMUTC
This incident has been resolved last Thursday, and email have been delivered correctly since then.
Identified
June 18, 2025 at 5:40 AMUTC
Identified
June 18, 2025 at 5:40 AMUTC
The backlog of emails has been sent, and emails are reaching out their recipients now.
Some emails sent in the last 12 hours are stuck with our email provider and we are working with them to fix this situation.
Monitoring
June 17, 2025 at 5:42 PMUTC
Monitoring
June 17, 2025 at 5:42 PMUTC
Email sending has been removed. Servers are working through the backlog, and any pending email should arrive in the next few hours.
Identified
June 17, 2025 at 1:50 PMUTC
Identified
June 17, 2025 at 1:50 PMUTC
We paused sending emails from mastodon.social (including password recovery and account confirmation emails) due to an identified issue that sent duplicate emails about our upcoming Terms of Service changes to some users.
We are working on fixing this and avoiding more duplicate emails to be sent.

mastodon.social - Emails from mastodon.social are paused – Incident details