mastodon.social - Emails from mastodon.social are paused – Incident details

All systems operational

Emails from mastodon.social are paused

Resolved
Major outage
Started about 1 month agoLasted 6 days
Updates
  • Resolved
    Resolved

    This incident has been resolved last Thursday, and email have been delivered correctly since then.

  • Identified
    Identified

    The backlog of emails has been sent, and emails are reaching out their recipients now.

    Some emails sent in the last 12 hours are stuck with our email provider and we are working with them to fix this situation.

  • Monitoring
    Monitoring

    Email sending has been removed. Servers are working through the backlog, and any pending email should arrive in the next few hours.

  • Identified
    Identified

    We paused sending emails from mastodon.social (including password recovery and account confirmation emails) due to an identified issue that sent duplicate emails about our upcoming Terms of Service changes to some users.

    We are working on fixing this and avoiding more duplicate emails to be sent.