mastodon.social - Emails from mastodon.social are paused – Incident details
All systems operational
Emails from mastodon.social are paused
Resolved
Major outage
Started about 1 month agoLasted 6 days
Updates
Resolved
Resolved
This incident has been resolved last Thursday, and email have been delivered correctly since then.
Identified
Identified
The backlog of emails has been sent, and emails are reaching out their recipients now.
Some emails sent in the last 12 hours are stuck with our email provider and we are working with them to fix this situation.
Monitoring
Monitoring
Email sending has been removed. Servers are working through the backlog, and any pending email should arrive in the next few hours.
Identified
Identified
We paused sending emails from mastodon.social (including password recovery and account confirmation emails) due to an identified issue that sent duplicate emails about our upcoming Terms of Service changes to some users.
We are working on fixing this and avoiding more duplicate emails to be sent.